Delivery Information
Shipping Within the United States
We ship to all 50 U.S. states. Orders placed on business days before 2:00 pm PT are usually processed and handed to the carrier within 1–2 business days. You will receive an email with tracking information as soon as your order ships.
| Method | Estimated Delivery | Cost |
|---|---|---|
| Standard (USPS / UPS Ground) | 4–8 business days | From $5.95 |
| Expedited (UPS / FedEx 2-Day) | 2–3 business days | From $14.95 |
| Express (UPS / FedEx Overnight) | 1–2 business days | Calculated at checkout |
Free Standard Shipping is automatically applied to orders over $99 shipped to the contiguous United States. Some oversized or heavy items may be excluded; any applicable charge is always shown at checkout before you pay.
Shipping Outside the United States
We offer international delivery to a growing list of countries. Delivery times vary by destination and customs processing. The customer is responsible for any import duties, taxes or customs fees that apply in the destination country. If duties or taxes are not collected at checkout, you may be responsible for paying them directly to the relevant authority.
Tracking Your Order
Once your order ships, we send a shipping confirmation email containing the carrier and tracking number. You can track your package directly on the carrier’s website. If your tracking status has not updated within a reasonable time, contact us at info@tervoa.com and we will look into it for you.
Damaged, Missing or Incorrect Items
If your order arrives damaged, with missing items, or does not match what you ordered, please contact us within 48 hours of delivery at info@tervoa.com with your order number and photos where applicable. We will arrange a replacement, exchange or refund as appropriate.
Returns
Eligible items may be returned within 30 days of delivery. Please see our Terms & Conditions for the complete return policy, and our Privacy Policy for details on how we handle your information.