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Terms of Service

Last Updated: September 2, 2026

These Terms of Service ("Terms") govern your access to and use of the website tervoa.com (the "Site") operated by Tervoa INC ("Tervoa INC," "Company," "we," "us," or "our"), a corporation organized under the laws of the Commonwealth of Massachusetts, and the purchase of any products through the Site. Please read these Terms carefully before using the Site or placing an order.

By accessing or using the Site, or by placing an order, you agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference. If you do not agree to all of these Terms, please do not use the Site or purchase products from us.

1. Eligibility

You must be at least 18 years of age, or the age of majority in your state or country of residence, to use the Site or place an order. By using the Site, you represent and warrant that you are at least 18 years old and that you have the legal capacity to enter into a binding contract.

2. Account Registration

To access certain features, you may be required to create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized use of your account. Tervoa INC shall not be liable for any loss or damage arising from your failure to protect your account credentials.

3. Products, Pricing, and Availability

All products listed on the Site are subject to availability. We reserve the right to limit the quantity of any product available for purchase, to discontinue any product at any time, and to refuse any order. Prices for our products are subject to change without notice. We make every effort to display product information, including descriptions, images, and prices, accurately. However, we do not warrant that such information is always accurate, complete, reliable, current, or error-free. If a product is listed at an incorrect price or with incorrect information due to a typographical error, inaccuracy, or omission, we reserve the right to refuse or cancel any order placed for that product and to contact you for instructions or issue a refund.

All prices are displayed in U.S. Dollars (USD) and do not include applicable sales tax, value-added tax (VAT), goods and services tax (GST), or other taxes, which will be added to your total at checkout where required by law. Shipping charges, where applicable, are shown separately during checkout.

4. Orders and Payment

By placing an order through the Site, you represent that the products will be used only in a lawful manner and in compliance with these Terms and all applicable laws and regulations. We accept the payment methods displayed at checkout. By submitting a payment method, you represent and warrant that you are authorized to use the payment method and authorize us to charge the full amount of your order, including taxes, shipping, and any applicable fees.

We may require additional verification or information before accepting any order. We reserve the right to refuse, cancel, or limit any order for any reason, including but not limited to suspected fraud, unauthorized or illegal activity, or pricing errors. If your order is canceled after your payment has been processed, we will issue a full refund to your original payment method.

5. Shipping and Delivery

We ship to addresses within the United States and to select international destinations as listed at checkout. Title and risk of loss for items purchased from the Site pass to you upon delivery of the items to the carrier. We are not responsible for delays caused by the carrier, customs, weather, or other events beyond our reasonable control. Estimated delivery times provided at checkout are estimates only and are not guaranteed. For more details, please review our Delivery Information.

6. Returns and Refunds

We want you to be satisfied with your purchase. Unused and unworn items in their original packaging may be returned within thirty (30) days of delivery for a refund to the original payment method, subject to the conditions described in our Returns & Refunds policy. Final-sale items, personalized items, and certain other categories are non-returnable as specified on the product page and in our Returns policy. Shipping charges for returns may apply. Refunds are typically processed within 5–10 business days after we receive and inspect the returned item.

7. Intellectual Property

All content on the Site, including but not limited to text, graphics, logos, images, audio clips, video, data, software, and the compilation thereof (collectively, the "Content"), is the property of Tervoa INC, its affiliates, or its licensors and is protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the Content without our prior written consent, except for your personal, non-commercial use.

Tervoa INC, the Tervoa INC logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Tervoa INC or its affiliates. You may not use such marks without the prior written permission of Tervoa INC. All other names, logos, product and service names, designs, and slogans on the Site are the trademarks of their respective owners.

8. User Content and Submissions

By submitting reviews, comments, suggestions, ideas, photos, or other content to us through the Site, email, or social media (collectively, "User Content"), you grant Tervoa INC a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content throughout the world in any media, subject to our Privacy Policy. You represent and warrant that you own or otherwise control all of the rights to your User Content and that the User Content does not infringe the rights of any third party, is not unlawful, defamatory, obscene, or otherwise objectionable, and does not contain any viruses or other harmful code. We reserve the right, but are not obligated, to monitor, edit, or remove any User Content at any time without notice.

9. Electronic Communications and SMS Messaging (TCPA / E-SIGN Consent)

By providing your phone number and submitting any form on the Site, creating an account, or otherwise communicating with us, you agree to receive promotional and transactional communications from Tervoa INC including, but not limited to, order updates, shipping notifications, customer service messages, and special offers, by SMS/text message, email, phone, and other electronic means. Message frequency varies. Standard message and data rates from your carrier may apply. You may opt out of SMS messages at any time by replying STOP to any message, and you may request help by replying HELP. Consent to receive electronic communications is not a condition of any purchase. You also agree to the use of electronic signatures, records, and disclosures in connection with your use of the Site and any transaction conducted through the Site, in accordance with the U.S. Electronic Signatures in Global and National Commerce Act (E-SIGN Act). You may withdraw your consent to receive electronic communications at any time by contacting us at info@tervoa.com.

10. Prohibited Conduct

You agree not to:

  • Use the Site for any unlawful purpose or in violation of any applicable local, state, national, or international law or regulation.
  • Impersonate or attempt to impersonate Tervoa INC, a Tervoa INC employee, another user, or any other person or entity.
  • Engage in any activity that interferes with or disrupts the Site or the servers and networks connected to the Site.
  • Use any robot, spider, scraper, or other automated means to access the Site for any purpose without our prior written consent.
  • Probe, scan, or test the vulnerability of the Site or breach any security or authentication measures.
  • Upload or transmit viruses, malware, or other harmful code.
  • Collect or harvest any personally identifiable information from the Site.
  • Use the Site in any way that could disable, overburden, damage, or impair the Site or interfere with any other party's use of the Site.

11. Third-Party Links and Services

The Site may contain links to third-party websites or services that are not owned or controlled by Tervoa INC. We are not responsible for the content, privacy practices, or accuracy of any third-party websites or services. Your use of such third-party websites and services is at your own risk and subject to the terms and policies of such third parties.

12. Disclaimers

THE SITE AND ALL CONTENT, PRODUCTS, AND SERVICES PROVIDED THROUGH THE SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

TERVOA INC DOES NOT WARRANT THAT (A) THE SITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE; (B) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SITE WILL BE ACCURATE OR RELIABLE; OR (C) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SITE WILL MEET YOUR EXPECTATIONS.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

13. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TERVOA INC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (A) YOUR ACCESS TO OR USE OF (OR INABILITY TO ACCESS OR USE) THE SITE; (B) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SITE; (C) ANY CONTENT OBTAINED FROM THE SITE; OR (D) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.

IN NO EVENT SHALL TERVOA INC'S TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE USE OF, OR INABILITY TO USE, THE SITE OR THESE TERMS EXCEED THE GREATER OF (A) THE AMOUNT YOU HAVE PAID TO TERVOA INC IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US$100).

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitations or exclusions may not apply to you.

14. Indemnification

You agree to defend, indemnify, and hold harmless Tervoa INC and its officers, directors, employees, agents, suppliers, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, or expenses (including but not limited to reasonable attorneys' fees) arising from (A) your access to or use of the Site; (B) your violation of these Terms; (C) your violation of any third-party right, including any intellectual property, privacy, or proprietary right; or (D) any claim that your User Content caused damage to a third party.

15. Force Majeure

Tervoa INC shall not be liable for any delay or failure to perform its obligations under these Terms to the extent caused by events beyond its reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, network or power failures, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

16. Governing Law and Jurisdiction

These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, United States of America, without giving effect to any conflict-of-laws principles. You agree that any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be brought exclusively in the state or federal courts located in Boston, Massachusetts, and you hereby consent to the personal jurisdiction of such courts and waive any objection to venue.

17. Dispute Resolution and Arbitration

PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS. Any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, will be determined by binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect. Judgment on the award may be entered in any court having jurisdiction. Notwithstanding the foregoing, either party may seek temporary or preliminary injunctive relief in a court of competent jurisdiction. You and Tervoa INC agree that each may bring claims against the other only in an individual capacity and not as a class action, consolidated action, or representative action. If this class action waiver is held unenforceable, then the entirety of this dispute resolution and arbitration provision shall be void.

Notwithstanding the arbitration provision above, you may also assert claims in small claims court in Boston, Massachusetts if your claims qualify and the matter remains in such court.

18. Modifications to the Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will make reasonable efforts to provide at least thirty (30) days' notice prior to the new terms taking effect, for example by posting a notice on the Site or sending an email to the address associated with your account. What constitutes a material change will be determined at our sole discretion. By continuing to access or use the Site after any revisions become effective, you agree to be bound by the revised Terms. If you do not agree to the new Terms, you are no longer authorized to use the Site.

19. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, or if modification is not possible, such provision shall be severed from these Terms. The invalidity, illegality, or unenforceability of any provision shall not affect the validity, legality, or enforceability of the remaining provisions, which shall continue in full force and effect.

20. Entire Agreement

These Terms, together with our Privacy Policy, Returns & Refunds policy, Delivery Information, and any other policies or agreements referenced herein, constitute the entire agreement between you and Tervoa INC with respect to the Site and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to the Site.

21. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms at any time without notice to you.

22. Waiver

No waiver by Tervoa INC of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure of Tervoa INC to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

23. Contact Information

If you have any questions about these Terms of Service, please contact us: